Contact

Unhooked is made by one person. Email goes straight to them — there is no ticket system and no chatbot in between.

Email

What helps when reporting a problem

Your iPhone model and iOS version
What you tapped, and what happened instead of what you expected
A screenshot, if the problem is visible

Please don't send journal entries or anything private — they can't help with debugging, and we would rather never see them.

Refunds and billing

Subscriptions are billed by Apple, not by us, so refunds have to go throughreportaproblem.apple.com. To cancel, open Settings → your name → Subscriptions on your iPhone.

Privacy questions

The short answer is in the privacy policy: no account, no server, no analytics. If something there is unclear, email and ask.

Not an emergency service. Email is answered when the developer is awake, in one time zone. If you are in crisis, contact your local emergency number or a crisis line — in the US, call or text 988.